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Wireless Catalog Shopping Help
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Delivery Dates are quoted in business days, Saturday and Sunday are not included.
OUR GUARANTEE: RETURNS AND EXCHANGES: RETURNS INSTRUCTIONS:
STANDARD DELIVERY USA We use Fed Ex Ground, UPS Ground and the U.S. Postal Service to ship most orders. Orders shipped from our warehouse can be delivered in 6-9 business days from the date of the order. Items personalized or shipped direct from our suppliers may require 4-6 weeks for delivery. Please refer to the item description. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped. Standard delivery fees for shipping and processing are listed above on the shipping and processing table. Please supply a street address for delivery. PO, APO, FPO addresses contact Customer Service - 1-800-687-9250. DELIVERY OF LARGE OR HEAVY ITEMS - USA Because some items require special packaging or processing to protect against damage, additional costs are incurred. The specific extra processing fee can be accessed by clicking on the link (where it may apply) on the product page that reads "Extra processing charge for this item (click for costs)". This cost should be added to the standard shipping and processing fee. U.S. Territories, Alaska & Hawaii please contact Customer Service. Restrictions may apply. Delivery to street address in the U.S. only. These charges are not waivable or refundable. STANDARD DELIVERY CANADA We ship via FED EX. Please supply a physical street address for delivery. For each delivery address your account will be charged standard shipping and processing plus $19.95. Applicable duties are covered by these fees. Taxes will be charged separately. All prices are in U.S. dollars and payable in U.S. funds only. Some products cannot be shipped outside the U.S.A. Please contact Customer Service at 1-800-687-9250 for return instructions. If you live in the following provinces or territories: Northwest Territories (NT), Nunavut (NU), or Yukon (YT); we will be adding an extended area delivery fee of $65.00 in addition to the charges on your order confirmation. We will call to confirm this additional charge prior to shipping your order. STANDARD DELIVERY TO INTERNATIONAL DESTINATIONS We ship via Air Parcel Post from the U.S. Postal Service. For each delivery address your account will be charged actual postage plus standard shipping and processing. Shipping and processing costs are not added in until after the weight of the order is determined. For this reason, the shipping and processing cost on your Web order will show "0.00". All prices are in U.S. dollars and payable in U.S. funds only. Duties and taxes are the customer's responsibility. Some products cannot be shipped outside the U.S.A. Delivery to U.S. Territories, Alaska, Hawaii and Canada may require 2 - 4 weeks from the date of order for delivery. Other international addresses may require 6 - 8 weeks from the date of the order for delivery. RUSH, 2-DAY OR OVERNIGHT AIR DELIVERY TO 48 MAINLAND STATES Rush Delivery: Add $8.99 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 3-5 business days after the order is placed. 2-Day Delivery: Add $12.99 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 2 business days after the order is placed. Overnight Delivery: Add $20.99 to standard shipping and processing charge. Orders received by 12 noon (EST) will be delivered the next business day after the order is placed.
SIZING ![]() STANDARD DELIVERY PERSONALIZED PRODUCTS Many of our products are available personalized. Specifications and shipping times vary for each item. Please refer to the item description for maximum number of characters allowed and ordering information. Please note: a space or punctuation mark constitutes a character. Personalized items are not returnable. GIFT CERTIFICATES Gift certificates are available for purchase online and through our Customer Service Department. Use item number GC9999 when ordering. Please specify dollar amount, gift message, and gift recipient's name and address. The certificate will be presented along with a copy of our current catalog. Shipping charges and sales tax do not apply to gift certificates. GIFT DELIVERIES ![]() Each time you click to gift bag another item, it will be added to your "gift bagged" list. If you'd like to see a complete list of your gift bagged items, click the "view items" link where it says "Gift Bag" in your order. A pop-up window will appear listing your gift-bagged items. To remove the gift bags from your order, simply click the "delete" link that appears in the "Gift Bag" column. If you make a mistake or the quantity of the Gift Wrap does not match the number of items you've selected to be wrapped, then click "delete" and re-bag your items. Unfortunately we cannot provide gift bags for some large, heavy, unusually shaped products, or those items shipped directly from our vendors. "Gift wrap not available" is noted on the item's information page, and signified by an "n/a" in its "Gift Wrap" column on the order screens. If you have any questions concerning gift bagging, please call 1-800-687-9250 or e-mail us. CHECK POLICY Upon receipt, your check may be converted into an electronic debit and processed according to Federal Reserve rules. Receipt of the check will be deemed to be your authorization for an Automated Clearing House debit entry to your account, which likely will be posted to your account the following day. If your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a legal limit of a processing fee as per state law. INVENTORY AVAILABILITY Although we do our best to communicate our inventory availability during your shopping experience, there may be some instances where as the order is being processed, we may need to adjust the status of your order. In some cases, we may need to cancel items from your order if they are discontinued and we have none in stock to ship. We apologize for any inconvenience this may cause you. Please know we are constantly working to improve our website functionality. We thank you for your business. PRICING Descriptive, typographic and photographic errors are subject to correction. References to previous prices are prices at which the merchandise either originally or most recently was offered for sale in our catalogs or websites (including Signals, Wireless, What on Earth, Art & Artifact, Bas Bleu and Support Plus). Such prices were in effect, unless marked, during a period more than 12-months prior to there advertisement here. Intermediate markdowns may have been taken. We reserve the right to correct pricing or printing errors. SITE SECURITY For your comfort and safety, Wireless Catalog uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today. All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site. The issuer of the SSL (Secure) Certificate is Equifax Secure, Inc. DUPLICATE CATALOGS Please help us stop waste. If you are receiving more than one copy of this issue, send all back covers and indicate the correct one. MAILING LISTS We occasionally make our customer list of names and addresses available to carefully screened mail order companies whose products might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Wireless Catalog 5581 Hudson Industrial Parkway PO Box 2599 Hudson, OH 44236 United States of America Ordering (24 hrs.): Order toll free 1-844-250-3397 Fax: 1-800-950-9569 Customer Service: 1-800-687-9250 E-Mail us Charges are for each Ship To address and include shipping, processing and insurance. To Discuss your Order: Please call 1-800-687-9250 to speak with Customer Service. Outside the USA, please contact our Customer Service Staff at 1-330-650-5000 (8:30 AM to 10:00 PM, EST, Monday-Friday). |